1. Services

Gero Cleaning Services provides cleaning services including residential, commercial, industrial, housekeeping, office, vacate, window and related cleaning services.

The exact services to be provided will be based on the agreed quote, booking or scope of work.

2. Quotes and Pricing

Quotes are based on the information provided by the customer and the condition, size, accessibility and requirements of the property or premises at the time of quoting.

A quote may change where:

* The actual condition of the property is significantly different from the information provided

* Additional work is requested

* Additional areas or services are required

* Access or working conditions prevent the agreed work from being completed as originally planned

Any significant additional work will, where reasonably practicable, be discussed with the customer before it is carried out.

Unless otherwise stated, a quote is an estimate of the agreed scope of work and is not a guarantee that every possible cleaning issue will be removed.

3. Customer Responsibilities

Customers are responsible for:

* Providing safe and reasonable access to the property

* Providing accurate information about the property and cleaning requirements

* Advising us of any known hazards or conditions that may affect the service

* Removing or securing fragile, valuable or personal belongings before cleaning

* Providing keys, access codes or other necessary access arrangements where required

We are not responsible for valuables or personal belongings. Customers are responsible for securing all valuables and belongings before the cleaning service.

4. Cleaning Results

Cleaning results can vary depending on the age, condition, materials, stains, deterioration, previous cleaning, mould, damage, built-up dirt and other conditions.

Some stains, marks, discolouration, damage or deterioration may be permanent and cannot be safely removed using normal cleaning methods.

Gero Cleaning Services will not use methods or chemicals that we reasonably believe may cause damage to a surface or property.

5. Specific Cleaning Limitations

The following limitations apply unless specifically agreed otherwise:

Shower silicone/sealant:

Shower silicone/sealant is not cleaned or treated as part of the standard cleaning service, as aggressive cleaning can damage or deteriorate the sealant. Replacement or specialised treatment is outside our cleaning service.

Windows:

Exterior window glass will not be cleaned where a fixed security screen or fly screen prevents safe access or removal of the screen.

Oven glass:

Oven door glass is cleaned only on accessible outer surfaces. Oven doors are not dismantled and the glass between sealed panels is not cleaned.

6. Safety

We may refuse or stop work where we reasonably consider the working environment unsafe.

This may include hazardous substances, unsafe structures, aggressive animals, dangerous electrical conditions, excessive heights, inaccessible areas or other hazards.

Customers must advise us of any known hazards before the service begins.

7. Access and Parking

Customers are responsible for providing reasonable access to the property and, where applicable, suitable parking or access for cleaning equipment.

If access is unavailable or significantly delayed, additional charges or rescheduling may apply where reasonably incurred.

8. Cancellations and Rescheduling

Customers should provide reasonable notice if they need to cancel or reschedule a booking.

Where a cancellation or rescheduling causes significant loss or costs to Gero Cleaning Services, reasonable charges may apply where permitted by law and agreed booking terms.

We will consider individual circumstances fairly.

9. Payment

Payment is due according to the payment terms stated on the relevant invoice or quote.

Customers are responsible for paying invoices by the due date.

Where an invoice remains unpaid after the due date, Gero Cleaning Services may suspend or decline further services until outstanding amounts are resolved.

10. Complaints and Re-cleaning

If you are unhappy with a cleaning service, please contact us as soon as reasonably possible and provide details of the concern.

Where appropriate, we may inspect the issue and offer a reasonable opportunity to rectify cleaning items that were included in the agreed scope of work.

This does not apply to work that was not included in the original scope, pre-existing damage, permanent staining, deterioration or matters outside our control.

11. Property Damage

Gero Cleaning Services will take reasonable care when providing services.

Customers should advise us of fragile, damaged, defective or unusual surfaces, fixtures or items before cleaning.

Nothing in these Terms & Conditions excludes or limits any rights or remedies that cannot legally be excluded or limited under Australian law.

12. Consumer Rights

Nothing in these Terms & Conditions is intended to exclude, restrict or modify any rights or guarantees that cannot legally be excluded under the Australian Consumer Law or other applicable legislation.

Where the Australian Consumer Law applies, customers retain their rights and remedies under that law.

13. Photos and Marketing

Gero Cleaning Services may take photographs of completed cleaning work for business records or marketing purposes only where appropriate and permitted.

We will take reasonable steps to avoid showing identifiable personal information or private belongings.

Where customer consent is required, we will obtain it before using identifiable photographs for marketing purposes.

14. Website Information

We aim to keep information on our website accurate and up to date. However, website information, service descriptions and images may change from time to time.

A website description does not override the specific scope stated in an accepted quote or booking.

15. Third-Party Services

Our website may contain links to third-party websites or services. Gero Cleaning Services is not responsible for the content, availability, security or privacy practices of third-party websites.

16. Changes to These Terms and Conditions

Gero Cleaning Services may update these Terms & Conditions from time to time.

The latest version will be published on our website and will apply to future bookings and services.

17. Governing Law

These Terms & Conditions are governed by the laws of Western Australia and applicable Australian law.

18. Contact

Gero Cleaning Services

Geraldton, Western Australia

Email: wa@gerocleaningservices.com.au

Website: gerocleaningservices.com.au