This Privacy Policy explains how we collect, use, store and protect personal information when you contact us, request a quote, book a cleaning service or use our website.

1. Information We Collect

We may collect information such as:

* Your name

* Phone number

* Email address

* Property or business address

* Cleaning requirements and service details

* Information provided when requesting a quote or making a booking

* Payment and invoicing information

* Communications between you and Gero Cleaning Services

* Information submitted through our website contact or enquiry forms

We only collect information reasonably necessary for operating our business and providing our services.

2. How We Collect Information

Information may be collected directly from you when you:

* Contact us by phone, email, website or social media

* Submit an enquiry or quote request

* Make a booking

* Provide information during or after a cleaning service

* Communicate with us about our services

Our website may also use cookies or similar technologies for basic website functionality, security and analytics.

3. How We Use Your Information

We may use your information to:

* Respond to enquiries and quote requests

* Arrange and provide cleaning services

* Communicate with you about bookings and services

* Issue invoices and process payments

* Manage customer records

* Respond to complaints or service enquiries

* Improve our services and website

* Meet legal, accounting and business requirements

We will not sell your personal information to third parties.

4. Disclosure of Information

We may disclose information where reasonably necessary to operate our business, including to service providers that assist with website hosting, email, payment processing, accounting, administration or other business functions.

We may also disclose information where required or authorised by law.

Where third-party service providers are used, they may handle information on our behalf.

5. Overseas Service Providers

Some technology, website hosting, email, software or other service providers we use may operate or store information outside Australia.

Where applicable, we take reasonable steps to use reputable providers and protect personal information in accordance with applicable privacy requirements.

6. Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

7. Access and Correction

You may request access to personal information we hold about you and ask us to correct information that is inaccurate or out of date.

Requests can be made using the contact details below.

8. Privacy Complaints

If you believe we have handled your personal information incorrectly, please contact us first so we can investigate and attempt to resolve the matter.

We will consider and respond to privacy complaints within a reasonable period.

If your complaint cannot be resolved, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

9. Website Links

Our website may contain links to third-party websites or services. Gero Cleaning Services is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.

The latest version will be published on our website.

11. Contact Us

Gero Cleaning Services

Geraldton, Western Australia

Phone: 0436315750

Email: wa@gerocleaningservices.com.au

Website: gerocleaningservices.com.au